Return & Refund Policy
Return & Refund Policy
Our return policy is straightforward so we offer our customers a quick and easy process for dealing with returns and refunds.
To begin the return process, you can call our customer service team that can assist via phone call, email or live chat (before returning the item). All return and refund requests made within 30 days of being delivered will be promptly investigated to provide you the quickest response. Any claims made more than 30 days after you’ve received the item are unfortunately non-refundable.
Please provide photos for damaged and defective items or voluntary returns to help us process your request quicker so we can process your return or refund. We appreciate your understanding when it comes to voluntary returns, and that any shipping charges for voluntary product returns need to be covered by the customer.
To ensure you’re eligible for a refund, it’s essential the item you’re returning is in new condition in the original packaging, blank warranty cards, manual, and any additional accessories included.
Finally, remember to use a traceable shipping method (USPS, FedEx or UPS) with a tracking number, so you can follow the package during the return process and ensure you are protected against any loss or damage before the returned item reaches us.
Change of Address:
Please check and confirm the shipping address is correct before placing an order. Unfortunately, to comply with the tax laws in each state, we cannot change a delivery address once you’ve placed your order. Please take the time to verify your shipping details are correct when you are in the final stages of checkout, so there are no problems in delivering your order.
Returns due to shipping damage, defective items, or receipt of incorrect orders:
You can refuse any damaged packages on delivery, so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. Our Customer Support team is always available to assist with any concerns you have. We commit to replacing any damaged or defective items that do not carry a manufacturer’s warranty so you can be confident shopping with us. For items that come with a warranty, the manufacturer will be happy to assist.
Return Instructions or Claim Reports:
You can reach our team for assistance for requesting a return. Send an email to firstname.lastname@example.org, with the reason (“RETURN”, “INCORRECT ITEM”, “DAMAGED”) and the order number in the subject line, along with any photos of damage or incorrect items so we can expedite the investigation and process it quicker for you.